Category : Communication

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2013.01.15
Basic Business Practice in Japanese companies
2012.12.10
Internal communication skill and PDCA-cycle

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Basic Business Practice in Japanese companies

2013.01.15 | Category： Business Manner , Communication

1.Understand the basic manner of Japanese firm. Create a comfortable atmosphere for the meeting.

2.Ho-Ren-So is the basic communication task in any Japanese company. Participants are expected to minimized the risk and receive advice in the right time by performing Ho-Ren-So in their daily work. Superior will able to monitor one's department by knowing what is happening.

3.Participants will study and practice PDCA-Cycle. Understand the requirement and details of it.

Allow participants to achieve goal through improvement.


Program
Topic
Style
7h
  • 1. Manners in a meeting
    (1)Show respect to your client
    (2)Ice-breaking
    (3)Express gratefulness
    (4)Follow-up
     [Exercise] Meeting simulation
     Remind oneself the missing factors
 Lecture
Exercise
  • 2. Ho-Ren-So
    (1)Ho-Ren-So ? Report, contact and consult
      a.Report
       -Necessity and timing
     -Content and ways of report
      b.Contact
       -Be responsible to the result
      c.Consult
       -Consult stops you from wasting time
       -Organize your considerations
       -Background information
      [Exercise] Revise a poor report on a commercial loan request.
               -Understand the irritation of receiving a poor report.
               -Foresee the points of which need to be consulted.
               -Find out what is missing in your Ho-Ren-So.
    (2)Ways to deal with mistakes
 Lecture
Exercise
  • 3. PDCA-Cycle
    ★Business Game:
     A series of team projects which let participants practice PDCA unconsciously
      -Practice PDCA unconsciously
      -Understand the basic idea of PDCA

    (1)Procedure of a work from beginning to end
    (2)Work according to PDCA cycle
    (3)Creating a plan (Plan)
    (4)Important points on creating a plan (Plan)
      [Exercise] QCDRS in a plan
    (5)Implementation (Do)
      -Arrange the assignments
    (6)Verification (Check)
    (7)Review and summarization (Action)
      -Good points and bad points that need to pay attention to
      [Exercise] Put a case study into a PDCA framework.
               Prepare the next cycle and share the opinions.
 Lecture
Exercise
  • 4. Review
    [Exercise] Use PDCA to review the job.
               -Notice the place which require correction, improvement.
               -Set a new plan for tomorrow's work
 Exercise


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Internal communication skill and PDCA-cycle

2012.12.10 | Category： Communication


By taking the following courses you can gain trust from Japanese employers.

These are essential skills, Ho-Ren-So and PDCA, which let Japanese firms feel confident to hire you.


Program
Topic
Style
3h
  • １．Ho-Ren-So (an essential communication practice in Japanese firms)
    Increase your ability of information sharing and teamwork cooperation.
    Reduce the damage of redoing or trouble.
    （１）Necessity, timing, content and methods of reporting
    （２）Contact which is responsible to the result
    （３）Consult in a way that allows others to assist you more easily
    【Exercise】Increase your reporting skill by revising some poor verbal report
 Lecture
Exercise
  • ２．PDCA-cycle, the base of daily operation
    Provide you the tool to reach target and make improvement for the company.
    Gain trust from superior by ensuring the execution for your task.
    Become strategic on working.
    （１）Making of a reasonable and concrete plan
    （２）Implementation and verification, what and when to do
    （３）Review and improvement
    【Exercise】Factors in a plan that Japanese concern
    【Exercise】Use PDCA-cycle to share your experience
 Lecture
Exercise


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