1.Understand the basic manner of Japanese firm. Create a comfortable atmosphere for the meeting.
2.Ho-Ren-So is the basic communication task in any Japanese company. Participants are expected to minimized the risk and receive advice in the right time by performing Ho-Ren-So in their daily work. Superior will able to monitor one's department by knowing what is happening.
3.Participants will study and practice PDCA-Cycle. Understand the requirement and details of it.
Allow participants to achieve goal through improvement.
Program |
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Topic |
Style |
7h |
- 1. Manners in a meeting
(1)Show respect to your client
(2)Ice-breaking
(3)Express gratefulness
(4)Follow-up
[Exercise] Meeting simulation
Remind oneself the missing factors
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Lecture
Exercise
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- 2. Ho-Ren-So
(1)Ho-Ren-So ? Report, contact and consult
a.Report
-Necessity and timing
-Content and ways of report
b.Contact
-Be responsible to the result
c.Consult
-Consult stops you from wasting time
-Organize your considerations
-Background information
[Exercise] Revise a poor report on a commercial loan request.
-Understand the irritation of receiving a poor report.
-Foresee the points of which need to be consulted.
-Find out what is missing in your Ho-Ren-So.
(2)Ways to deal with mistakes
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Lecture
Exercise
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- 3. PDCA-Cycle
★Business Game:
A series of team projects which let participants practice PDCA unconsciously
-Practice PDCA unconsciously
-Understand the basic idea of PDCA
(1)Procedure of a work from beginning to end
(2)Work according to PDCA cycle
(3)Creating a plan (Plan)
(4)Important points on creating a plan (Plan)
[Exercise] QCDRS in a plan
(5)Implementation (Do)
-Arrange the assignments
(6)Verification (Check)
(7)Review and summarization (Action)
-Good points and bad points that need to pay attention to
[Exercise] Put a case study into a PDCA framework.
Prepare the next cycle and share the opinions.
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Lecture
Exercise
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- 4. Review
[Exercise] Use PDCA to review the job.
-Notice the place which require correction, improvement.
-Set a new plan for tomorrow's work
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Exercise
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