Training for Supervisors

Training for Supervisors
12/08/07 Update


Track record Line up Our Coach Contact

Aims and features

Performance at a call center depends on the supervisor.

It is "a supervisor's level" that influences the achievement of call center and its evaluation. The role for the supervisor who must achieve success is required three skills such as “the management skill” which can grasp and manage the whole process of business and can optimize it, "the business execution skill” which is operation control, and escalation correspondence, and “the leading and training skills" which is to bring up operator. In our training program, you will learn such three roles and skills that you cannot master only at daily work or a sense.

Furthermore, as application section, enforcement by the contents that specialized in various skills, such as monitoring, call quality control, operator instruction, is also available. It is possible to carry out by the contents that customized any training to compensate for the customers’ trouble or the topics. Moreover, it is also possible to be given training using materials as an actual telephone, such as recording and an assessment sheet.

Track Record

The reason why our training is popular

We receive the high evaluation form various industries (BtoB, BtoC etc.).

Total participants
607名(※Period covered:2012/4/1～2013/3/31)

Evaluation

Content: Understood well,
Understood
93.6%
Trainer: Excellent・Good
90.3%

Comments from participants

    • I was always worried about “what is been as SV?” I could learn the way to have relation with an operator by today's training. I also understood the importance of praising and scolding. I would like to use the most of this training at future. Thank you.
    • There were many parts to think about how to take communication with people. I would like to carry out one at a time.
    • I was reconfirmed about the work of SV, and there is more space to improve.
    • Although I am performing monitoring as my daily work, there are many parts that I reviewed and newly learned through this lecture. The biggest learning was that I had a chance to talk with other SV and people for education section, and was able to hear about work content or a daily trouble usually. I was very happily learned of the contents of training that can take communications, such as a rap session and monitoring in a group.
    • I was really glad to hear the very useful talk about how to improve in an operator's quality or the quality of a team. I would like to use a profit for the improved quality of my company.

Our Coach

Lecturers, who have the abundant experiences of managing telephone corresponding quality and instructors as a telephone corresponding such as a supervisor, a quality control person in charge, of a call center, will give the lectures. Many of our lectures are not external advisers like a consultant, but they have done various difficulties and success in business. The lecturers can advise your troubles based on their experiences.

Sample training program

この研修カリキュラムはあくまで一例です。お客さまの課題・お悩みに応じて柔軟にカスタマイズ可能です。また、研修効果を高め定着化を促進する「研修呼び覚 まシステム」や研修担当者様の負担を減らし効率向上を支援する「研修管理サービス」もございます。お気軽にご相談下さい。


Contact us

TEL:＋813-5577-2273(Tokyo)

MAIL