Why choose us?
We provide various methods of training effect measurement for different purposes.
・How well did participants understand the training and were they satisfied with it? ・How have participants been able to put into practice what they learnt from the training? ・How much difference could the training make in participants' service quality of phone calls or at the counter between before and after the training?
We offer particular effect measurement service as you like. We suggest after training effect measurement because it reminds participants of the training contents.
Our various effect measurement methods;
To know how well participants understand the training content, and know if they were satisfied with the training content
To know how well participants were able to grasp the training contents after training.
To know to what extent participants are able to make use of the training contents after training
To know participants' current service quality of reception
After Training Questionnaire (originally included in the training service/ free of charge)
The questionnaires consist of five-grade evaluation for four basic questions provided and free comments to evaluate participants' satisfaction and training quality. The result of questionnaires will be processed and reported to you.
Checking tests service (optional/ with additional charges)
Optional tests service is available in the end of the training to grasp how well participants have understood the training.
The test basically consists of 10~20 of multiple-choice questions.
The results of the tests will be processed and analyzed. You will receive both individual scores and the total analysis.
※The test service is also available through internet.
The training contents reminding system (optional/ with additional charge)
Feel the effect and remember it continuously
It often happens naturally although you are inspired by the training, memories and motivation fade away as time goes by. To prevent that, we provide the training contents reminding system as follows.
1.During the training, acquire practical skills and techniques for problem-solving through exercises. 2.After training, we investigate in our own method to grasp to what extent participants are able to make use of what they learnt from the training. 3.One-month, 2-months, and 3-months after the training, we occasionally conduct behavior observation and hearing survey on participants and analyze the results to know the training effect.
By going through those occasional surveys, while participants report their after training behaviors, they can once again remember the training contents clearly, and that naturally reminds them of the knowledge continuously.
Mystery Shopping/ Call Service (Limited to CS and reception)
Particularly, for reception on the phone/ at the counter, the observation survey is available to grasp the current service quality on the phone/ at the counter after the training. Our undercover consultants will be in charge of the mystery shopping/ call to check the current service quality. The survey on your competitors as a benchmark is also available.
We can assure that conducting the surveys before or after the training will bring you multiplier effect on the training performance.
・Before training survey: Conduct a survey to grasp the current situation before the training. Aim to identify the service quality of the current state and issues to be approached. ・After training survey: Conduct a survey to find how much difference the training could make and how much of the training contents are actually practiced.
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