Training of Business Manners

■A trusted person has good business manners.

A trusted person accomplishes tasks swiftly and accurately, and has good business manners as well. One person's impression depends much on his/her fundamental business etiquette such as greetings, name card exchanging and telephone handling. However capable a person is, he/she cannot win others' confidence or garner immense praise without excellent business manners.

■Understand the meaning and the way of thinking, instead of simply memorizing the form.

The acquisition of good business manners is regarded as the first hurdle in the process of becoming a business person. Although it is often disregarded since it seems to be just a matter of common sense that requires no special efforts or techniques, to acquire appropriate business etiquette has been paid more attention in recent human resources development programs. That is because the number of people who simply know "the form" of manners but have no understanding of "the meaning" is increasing. Even polite language, attitudes or expressions might cause an opposite end unless they are embodied in relevant manners corresponding to each situation.
We are aiming to help you become business persons who refrain from making your opponent feel unpleasant through our training program.

■Business manners encompass more than rules of propriety.

In our training program on business manners, you will not only learn "etiquette" but also acquire skills to be appraised as "secure" and "trustworthy" business persons in your organization. Thus, our training program encompasses several elements such as the skills of reporting, communication and consultation, the tips for receiving instructions and key points for proceeding assignments as well.

■Acquire hands-on business etiquette that you cannot learn from textbooks.

Our training program will provide you with lots of "group works and role playing sessions" so as to help you fix what you have learned from lectures and carry it out in your workplace immediately. It is often the case business manners are kind of a matter of common sense for adults, but are unfamiliar to new members of society. Repeated practice is required to brush up awkward manners and to become sophisticated business persons. In exercises, we shall tell you of "hands-on techniques" of practical business manners. We are putting more stress on "forwarding your name card to your opponent before he/she forwards his/her own to you." than "forwarding it attractively" That is because we consider business manners as "something we can do to avoid making customers feel unpleasant." We ensure our training program on business manners will help new members of society acquire plenty of hands-on skills to flexibly respond to various occasions as quickly as possible.