Training for staffs/officers of agricultural cooperatives

Training for staffs/officers of agricultural cooperatives
23/06/01 Update

Current situation of foreign-affiliated corporations in Japan

Agricultural field has now been in difficult situation due to the decrease in agricultural workers caused by labor transfers to other industries, the aging, and the lack of successors. The number of agricultural cooperative union members has been declining along with the decrease of agricultural workers.
However, simple downsizing in personnel and business is not an effective method for agricultural cooperatives. They must continue the organization by persistently pursuing "expansion and maintenance of members".
What is important here is that each staff takes actions understanding his/her own expected role and figure for satisfactions of union members.

Training programs targeting all employees in foreign-affiliated companies

staffs at the counter/
staffs in charge of insurance/
staffs in charge of education of each agricultural cooperatives
(training by central organization (JA-ZENCHU))

The number of requests of agricultural cooperatives users has been increasing. More complaints emerge due to increase of part-time farmers and the aging of users. It enables you to give better services than users expected to learn thorough customer satisfaction and proper skills of handling complaints.

officers/
staffs at the counter

Organizational development of compliance and establishment of systems have also become urgent issues for agricultural cooperatives as a "financial institution". We provide various risk management training to promote establishment of trustworthy organizational systems concretely. The points are "always being alert stop taking matters as somebody else's business" and "anticipating by assuming the risk that may occur through various perspectives".

Customers' reviews

Overall participants
955

Evaluation

Content: Understood well,
Understood

93.5%

Trainer: Excellent・Good

93.6%

Comments from participants

I was able to organize thoughts and skills of handling complaints by oral instructions and materials. Lectures based on experiences were easy to understand and helped me to understand handling complaints.
The training on handling complaints was very useful as it was the most familiar and troubling issue for me. Although I usually used to have troubles in handling complaints, I feel like the training would be some kind of clue.
I was able to obtain new perspective that I had never known in daily operations. It was really useful to know my own manners of speaking and to know other people's ways of speaking.