Training designed for Building Maintenance Industry

Training designed for Building Maintenance Industry
12/10/03 Update


The aim of the training Line up Track Record Contact


Current situation of foreign-affiliated corporations in Japan

With diversified working styles of people, it is getting more difficult to forecast the level of demand for business offices in future. Therefore, there will be intensified competition in the market of building maintenance.
what you need is to secure human resource and to develop them further, and to have their CS skills improved to keep current customers. How to deal with a risk when it is real, is another skill to acquire in order to survive in the industry.

The following three items are the key points of developing human resource in the industry of building maintenance.

1.Effective use of appraisal system and Upgraded skills of evaluators
Developing human resource can be done by the effective use of appraisal system and upgrading evaluator's skills and awareness.

2.Strengthening OJT Training
Leaders who conduct OJT training play an important role in strengthening the organization

3.Customer Satisfaction of workers in tenants and visiting customers
High customer satisfaction will lead to securing next jobs.

4.Risk Management
Each and every staff knows what to do when it happens, as everyone understands "What might happen". 


Training programs targeting all employees in foreign-affiliated companies

Customers' reviews

Overall participants
953名

Evaluation

Content: Understood well,
Understood

92.5%
Trainer: Excellent・Good
97.6%

Comments from participants

    • We made a list of possible risks and prioritized them, but we only made it as there was a circular to make it and how you make it. I hope I can make use of the list to develop into a proposal for countermeasures.
    • Where an objective is, there always follows an action. I will reap profit out of this training by developing good senior-junior relationship in the office.
    • The responsibility of manager, how to make your subordinate understand the importance of being target-oriented. I will be more attentive in communication with my staff. I am thankful the training made my mind very clear.

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