Training for Library Personnel

It’s been a while since customers have begun to seek excellent service when they purchase items or service. Spontaneously, library visitors are also looking forward to getting a qualified service at libraries. Library personnel’s duty expands from circulation, reference service, device terminal usage guide to warm reception to the visitors. Also the personnel are most likely desired to have eloquent communication skill and remarkable management capability to operate the facility smoothly. We sincerely hope that the following training courses would be bail-out plan to the busy librarians.

■Training on Complaint Handling designed for customer support section
The most popular training course among library personnel. Librarians are required to act according to circumstance since users have diverse personal interests and demanding.

■Training on Improving the quality of your speech
Librarians are desired to have persuasive communication skill to guide the visitors promptly

■Training Course designed for Executive
A lot of library personnel insist that they would frequently have difficulties when they get involved with other personnel, for example, as they coach their subordinates which including part-time employees and fringe workers. insource encourages library personnel to enhance management capability to propose a solution for the issues.

■Training Course designed for New Comer
Insource conducts the annual training course for newly recruited employees. It prompts new comers prepare themselves for being librarians upon client’s request.