Training designed for Telecommunication Industry

Training designed for Telecommunication Industry
12/10/03 Update


The aim of the training Line up Track Record Contact


Current situation of foreign-affiliated corporations in Japan

1.To speed up decision making process by not relying too much on management only
Capability of meeting changes in market and flexibility of organization greatly relate to the velocity of decision making process. To speed up the process, you will need a type of mindset that always seeks innovative ideas as routine and a skill of facilitation that makes smooth interests coordinating work. If every staff member acquires those two skills, the organization will undoubtedly quicken the pace of decision making process.

2.Drastic business improvement in departments other than production and management
To win a price down competition, prevailed cost-cutting practice is most effective. Not only production line but all office workers should be involved in cost-cutting activities. You will need both awareness and skills, and both of which, Insource can offer.

3.Improving contact channels with customers
An impression you give to a customer is most effective in terms of marketing. By improving skills of sales staff and call center staff, you can prevent losing current customers and gain new customers. Insource defines customer satisfaction as "Everything that concerns customers" and aim to offer services based on the customers' point of views in the training.


Training programs targeting all employees in foreign-affiliated companies

Customers' reviews

Overall participants
655名

Evaluation

Content: Understood well,
Understood

95.5%
Trainer: Excellent・Good
91.3%

Comments from participants

    • The training didn't consist of only reading text, but included discussions and role playing, so it was very practical.
    • The training was so useful to me, as curriculum was made so that we could share the activities in other centers.
    • I used to think it difficult to balance business and pursuing CS based on the customers' point of view, but I think I found tips in this training.

Contact us

TEL:+813-5577-2273(Tokyo)

MAIL