Training designed for Electricity Industry

Home Adviser

We conducted a training for people whose job is to PR electric appliances by means of cooking demonstration using one of them. Many of attendants are housewives in their 40's. We included basic service skills and a skill to talk plainly to customers for their easy understanding of products' attractive features and of the company.

• Training on Sales　～Building up Trust with CS Awareness （One day）
• Training on Service　～Learning Service from CS View Point(One day)
• Training on CS and Service
• Training on Presentation

Manager（Management）

As the number of subordinate increases, it gets more difficult to control figures and manage the targets, as well as recognizing each individual's performance. You will learn the methods of dealing with big number of subordinates, such as how to distinguish staff's behaviors, optimize work quantity for each staff, and manage the progress by the numerical targets.

• Training on Sales　～Managing Sales and Marketing（One day）
• Management Training　～Improving Problem Solution Skill（Two days）
• Training on arrangement（Training on Improving Management Skill）

Playing
Manager

There are many cases where excellent workers are promoted to playing managers. What those excellent playing managers have to do is to document the individualized skills so that other staff can try to imitate them. You will list up many stages describing in detail, such like "deal with in this way in a case ......" and contemplate how you can transfer them to your staff.

• Training on Documenting "Rules of Sales and Marketing"　～For Sales Managers（One day）
• Training on Sales & Marketing　～Improving skills for leaders（Two days）

All Workers

We conducted this training for smooth handover of work as there were frequent personal transfers.(Every three years) It was conducted as a part of business improvement since it shortens the time for handovers considerably. As the standardization of business and manualized business flow is the important, useful tools for management to understand the work situations, many companies implement this training to improve skills of all staff to document their work.

• Training on Manual Making