Training designed for Gas Industry

１．Sales and Marketing

There is a strong competition in the industry to keep market share as there are elements of deregulation and liberalization of electricity and gas at the moment. What is most urgently required of sales staff is to communicate the benefit of using gas and its service to the customers to convince them. You will need a good relationship and communication skills to deal with construction companies, developers, or individual customers who are thinking of buying a house, and who are at the housing exhibit. The skill of communication to keep firm relationship with customers, and the skill of presentation to convince them, there are some techniques involved. We offer these techniques in the training to be conducted by professionals in that particular field of sales and marketing. Join us to get professional skills in Insource training.

• Training on Communication～Building Good Relationship（Two days）　
• Training on Presentation～Searching out Customers' needs（One day）
• Training on Sales～Basic Skills of Sales presentation（One day）

２．Technical Staff

We offer training to upgrade skills for technical staff in electricity and gas industry. Many of our instructors have long experience as technicians. The difference in level among participants, which is frequently a problem of training, will be dealt with adequately sharing many group works in the training and by our instructor well-experienced in facilitation technique.

• Training on Coaching（One day）～Communication skill effective in mentoring subordinates
• Training on Business Documents～Writing Reports（One day）
• Training on Leadership ～Sharing Vision(Two days)

３．Customer Center

We offer training for staff who deal with customers'inquiries on charges and complaints. Training on telephone manner and e-mail manner, and also offer consultation for evaluating skills of the moment. Dealing successfully with the complaint of a customer will immediately lead to gaining more of them. We are proud of our excellent training course of this category, where we have many instructors came from customer centers. We are also capable of helping you from the beginning stage to set up a customer center to an advanced professional training, including half-day programs, too. Please remember to come to us when you have any problem with skills.

• Training for Supervisors　～Quality Management（One day）
• Training on Improving Commenting～Understandable Comments（One day）
• Training on Handling Complaints　～Improving Talking Skill（Two days）
• Training for Call Center Staff～Telephone & E-Mail Skills(One day)　
• Call Center Quality Evaluation