Training for railway industry

drivers/crews
station staffs

They are required to be as precise as possible to follow rules such as time, speed, and signals. They are also required to act consciously what to do to prevent from the risks that may arise by assuming them. Also, they have to be prepared to respond properly in case of trouble should occur.

• training on handling complaints
• training on preventing errors in operations and clerical works (a half day)
• training on preventing errors in operations and clerical works -follow-up version (1-day)
• training of on-the-job training

on-site/sales workers
(customer service division)

Since the number of passengers has been decreasing due to decreasing birthrate and aging, devices for profit are required in the entire railway industry. There are further enhancing safety and congestion reducing measures and improvement of customer satisfaction for examples. It is also important to strengthen teamworks and risk managements in order to respond quickly and properly in case of accidents or disasters.

• training on handling complaints
• training of customer satisfaction/customer services
• training on improving customer satisfaction mind(1-day)
• communication training
• training of on-the-job training

facilities
(track maintenance/construction/communication)

Where many people with wide differences in ages work with cooperation, it is the issue to inherit specific technologies as well as general techniques. In particular, veterans' educating abilities toward the young understanding the differences between the generations (how they have the young learn, how to lead them) are strongly demanded.

• training of on-the-job training
• knowledge management training -handing down veterans' knowledge (2-day)
• training on developing instructors
• risk management traininig