Training for highway industry

Training for highway industry
12/10/18 Update
The aim of the training Line up Track Record Contact


Current situation of foreign-affiliated corporations in Japan

Although highway industry is rather new, it has already become one of most important business of Japan. It achieved the fastest recovery from The Tohoku earthquake in 2011. It is important to keep in mind to improve customer satisfaction in anytime.

■What we think is required in highway business
Customers expect highway companies extremely high qualities of safety and services. However, they are in a tight spot that they must provide them with low costs as public transportation. It is required to develop skills of customer satisfaction/customer service to realize services that customers expect, and to develop management skills of managers who lead other members.

■distinctive features of training for highway industry -training skills with extensive experiences
[1]We can respond to troubles distinctive of highway industry right away because of our extensive experiences.
[2]We can provide practical role-playing exercises in training because of extensive case studies of highway industry.
[3]Our instructors have enough training experiences in highway industry, and some of them are actually from the industry.

Training programs targeting all employees in foreign-affiliated companies

for leaders at toll gates

Leaders at toll gates are in charge of all of handling and decisions in absence of chief and assistant chief. Therefore, they must act as leaders who make decisions and have subordinates follow the decisions. They also must have an understanding of customer satisfaction/customer service as instructors to lead subordinates.

for employees at toll gates

It is essential for employees at toll gates to improve their skills of customer satisfaction/ customer service since they attend to customers everyday. We recommend our training of manners and handling complaints that enable you to see things from customers' perspectives rather than solely learning the knowledge.

for system engineering department

Customers' reviews

Overall participants
1332名

Evaluation

Content: Understood well,
Understood
92.10%
Trainer: Excellent・Good
94.10%

Comments from participants

    • The training was really meaningful to be able to hear various opinions in group works besides lectures.
    • I was able to finish training without feeling tired. I liked group works and presentations in the training. The contents of training would be really useful in actual operations focusing on "handing down" and "awareness" rather than knowledge of system. I think it would do as a part of training for newcomers.
    • I would like to make use of appropriate "pause" in communication from now on. Although I used to be too afraid of silence in conversation, I would like to appreciate the meaningful pause in conversation. I would like to improve myself bit by bit since I found my own reflecting points in role-playing.

Contact us

TEL:＋813-5577-2273(Tokyo)

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