Training for insurance industry

Training for insurance industry
12/10/04 Update

Current situation of foreign-affiliated corporations in Japan

Adverse conditions against insurance industry keep on getting worse particularly speaking of domestic market such as economic stagnation and declining populations. Under these circumstances, we are receiving a lot of inquiries especially concerning strengthening relationship with customers.

Training programs targeting all employees in foreign-affiliated companies

the management of sales
(sales managers)

The management of sales who is in charge of employment and development of applicants is required to have high ability of communications. It is indispensable to have personal magnetism that make various kinds of subordinates feel "I can consult this person for anything." "I will do my best for the sake of this person." and communication skills that bring out it. It is also important to take actions thinking positive in difficult times in sales in order to revitalize other members.

call center

Call center is at the forefront of contact with customers. Also, the expected qualities of handling phone calls subtly differ depending on operations such as "inquiries for new contracts", "preservation of (expensive) pension insurance", and "service center for accidents". Given them, it is required to provide "services with human touch".

sales at agency

Actions are required to be adjusted flexibly according to the peculiarity of agencies. Especially in joint partnership agencies, it would be a factor which have a significant impact on share (except for the marketability) how much you could excel other persons in charge of other companies in abilities of taking actions, explanation, proposing, and adjusting.

service for damages (investigation)

The customers who receive services here are "who met with misfortune". If the customers are satisfied, it would not be uncommon that they switch all of insurance contracts to ours. On the other hand, a small mistake in handling can lead to complaints or further more, cancellation of all contracts.
All staffs are required to be able to handle matters with sympathy understanding the feeling of customers and show their understanding.

corporate division etc.

Requests for promoting the success of women has been increasing. We hear that female staffs in the companies where the clerical track without promotions were abolished are being perplexed when they are suddenly given chances to work with a prospect of promotion.
We offer a variety of lineup such as training that will help you to become motivated toward developing your career by raising your willingness to work.

Customers' reviews

Overall participants
5554

Evaluation

Content: Understood well,
Understood

95.4%

Trainer: Excellent・Good

94.2%

Comments from participants

I was able to recognize the way of thinking and how to conduct operations.
I think I was able to learn what is important not only for work, but also for life. It was a good opportunity for me to be told harsh matters and pleasant matters. Thank you.
It was very useful because the content of the training fit exactly for the problem which I was having. I would like to keep giving better support by making use of the training starting tomorrow. Thank you so much.