Training designed for Travel Industry

Planning and Sales

You will be required to work taking account of many risks which could occur,and with clear understanding of customer's needs at the base of work. There will be abundant chances of negotiation with end-users, local handling agencies, hotels, airline companies, and restaurants, etc. What is most important for you is how you can understand their mind and convince them in a way you want to lead a negotiation to a successful outcome.

• Training on Negotiation Skills
• Training on Handling Complaints
• Training on Risk Management
• Training on Marketing

Planning and Sales

You will be writing a lot. Letters and e-mails of apology mainly for rescheduled or canceled travel plan caused by both natural and social disasters such as earthquakes and floods, or strike etc. You will need a skill and basic knowledge to perform these writings promptly and showing sincerity.

• Training on Business Writing
• Training on Business Documents　～Writing Letters of Apology（One day）
• Training on Business Documents　～Making Documents with Word（One day）

Contact・Call-center

It is a fact that there are many cases of handling complaints from customers in this workplace. You will need to have skills ranging from basic telephone manners to advanced techniques of handling complaints. We enjoy high popularity for our courses of improving customer handling manners not to escalate the level of complaints.

• Training on Handling Complaints
• Training on Telephone Manners
• Training for Supervisors
• Training for Supervisors　～Acquiring Monitoring Skill（One day）
• Training on Improving Comment Skill　～Making Easy Comment（One day）

Operation
（Tickets・Itinerary）

There are many companies which employ business improvement or drawing up a business flow to streamline the work. To enhance motivation is another important matter as these are the jobs clerical duties are handled mainly. You will need to systemize your work as much as possible. Think of a system where you can minimize operation mistakes or prevent them from becoming a disaster.

• Training on Business Improvement
• Training on making Business Flow（One day）
• Training on Preventing Operation Mistakes, Accidents(A half day）
• Training on Preventing Operation (Clerical) Mistakes(One day）
• Training on Improving Morale & Motivation

Management

We hear management are having tough time in steering business in these days. It is the common problem in this industry that "There is no next generation growing up." As it has been a regular practice in this industry to train people in a challenging workplace from the very bottom of the ladder, there are not many companies with strategically established training system of human resource. However, there are factors of changed dispositions in young generation to take account, it will be advisable to think of systematic management style to meet the progress of society. Also, since the quality of the service is upgraded, management based on the customers' point of view is indispensable.

• Strategical Training of Subordinate（Two days）
• Training on OJT　～Training Staff by Management（Two days）
• Training for Top Management　～Strategy Training