Training for Mail Order Business

Manager

Job requirements for managers are that candidates should possess highly qualified business skill and sense. Candidate should close check on the whole process of operation while showing sensitivity to the change in consumer attitudes. Sometimes, the candidates ought to be free from traditional managerial approach, behave positively and open up a new horizon for the company. Moreover, manager candidates should obtain eloquent communication ability to show consideration for their subordinates that makes their subordinates adore them as a capable manager.

• 企画力研修
• モチベーション向上研修～部下のモチベーションを上げる編（1日間）
• 業務改善研修
• 実践マーケティング研修（１日間）
• 問題解決技法研修～日常の問題を解決する基本スキル習得編（１日間）
• リーダーシップ研修～次世代リーダー育成編（５日間）

On-Site Manager

On-site Manager at the call center is desired to have excellent communication skill and outstanding management ability. Educate and guide the subordinates in various ways while controlling the entire section. insource recommends supervisors the following courses to establish their own style.

• スーパーバイザー研修
• タイムマネジメント研修
• ＯＪＴ研修
• ロジカルシンキング研修
• スーパーバイザー研修　～フィードバックスキル強化編（１日間）
• 【公開講座】コールセンターマネジメント研修～KPIによる目標達成編

Operators

Operators who are active on the front lines, always required to have considerate courtesy and flexibility as they are directly tied to the customer satisfaction and corporation’s image. Insource encourages the operators bring in enjoyment、happiness and “sincere correspondence” for both customer and themselves through the training.

• CSマインド向上研修～ＣＳの基本マインドを習得する編(１日間)
• 電話応対研修
• 【公開講座】オペレータースキル向上研修～相手が満足するトークスキル
• クレーム対応研修　～基本マスター編（1日間）
• 電話応対研修～アウトバウンド営業編（1日間）
• コメント作成力向上研修

Hot Topics

insource proffers the following courses in correspond to increased demand of “Mental Health”, “Prevention of Harassment” and “Risk Management”.

• メンタルヘルス研修
• ハラスメント防止研修
• リスクマネジメント研修

Private Entry

insource holds periodical open lecture courses that opened for private applicants whom are willing to participate in the training courses. So far, we have received favorable comment on the courses that participants can exchange the opinions across the boundary of business field. The courses are held at head office or each branch office, Tokyo, Osaka, Nagoya and Fukuoka. Participants could curtail the expenses since the courses exclude the travelling expenses from training costs.

• 公開講座ラインナップ