Training for Logistic and Supply Chain Management Business

Distinguished Negotiation Skill to the Customers

Sales staffs are desired to make a customer-first proposal to clients since almost all clients must be serious about cost reduction. Thus, sales staffs should be free from traditional marketing strategy and proposal to take a flexible approach.

• 営業研修～法人営業スキルレベルアップ編（２日間）
• 営業研修～課題解決型ヒアリングスキル向上編（１日間）
• ソリューション提案力強化研修～基本編（２日間）
• ソリューション提案力強化研修～企画編（２日間）

Coaching Program for the Executives

Lucrative section usually has a capable manager who can realize ideal working conditions. Fostering capable managerial personnel is a critical issue for not only logistic and supply chain management business but other ones too. insource has a productive lineup for the executive candidates.

• ＯＪＴ研修～部下指導編（１日間）
• ＯＪＴ研修～部下との対話力を高める編（２日間）
• ＯＪＴ研修～面談の仕方習得編（１日間）
• 段取り研修～成長する組織のマネジメント編（１日間）
• 管理職アセスメントプログラム～部門経営者を育成する
• パワーハラスメント防止研修～正しく理解する編（半日間）

Improved the Quality of Your Communication Ability

Most logistic service providers operate call centers to swiftly and flexibly meet the diversified needs of customers. And now, the center become vastly more important since operators at call center have a close contact with customers. insource provides effective training courses to refine the capability of the operators.

• 接遇研修～基本スキル徹底編（１日間）
• 電話応対研修～電話で好印象を与える編（１日間）
• 接遇・クレーム研修～基本編（１日間）
• 電話対応研修～オペレーター基礎編(１日間)
• 電話対応研修～オペレーター上級編(１日間)
• スーパーバイザー研修～コール品質マネジメント編（１日間）

Established a streamlined operation process

First thing you should do to improve the business operation is that reform the wasteful business practice. Compile the workflow in a manual to visualize the entire process to upgrade the work operation.

• マニュアル作成研修～基礎編(１日間)
• マニュアル作成研修～実務編(１日間)
• マニュアル作成研修～業務の標準化を推進する編（１日間）
• 業務改善研修～リーダー向け基本編（１日間）
• オペレーションミス防止・事務ミス防止研修(１日間）

Fostering of Talented Personnel for International Operation

Markets are being increasingly globalized in these days, and the companies which have several overseas offices are desired to have remarkable business sense and trouble–free communication ability to establish equal business relationship with local business firms on the spot. Especially, risk management, negotiation capability and brilliant verbal ability are critical to reap the maximum harvest from globalization.

• リスクマネジメント研修～リスクに強い組織を作る編（１日間）
• 交渉力研修～実践交渉力向上編（２日間）
• 海外赴任者研修（2日間）