Training for Drug, Medical Instruments Manufacturers

Improving Management Leadership

The situation in drug industry shows a tendency of structure flattening (increased number of staff to manage) and diversification. With this as background, there are some management people who find their job extremely difficult, as a conventional style of management does not work. There are two problematic types which are common to management people in the drug industry. One is "Tend to talk a lot and do not listen to staff(unable to know what his staff are thinking)" and the other is "Unable to set a strategical goal and proceed with it aggressively" . We can deal with those issues,

１．Creative imagination to employ in planning

２．By enhancing capability to pursue the goal while coaching staff, you will also strengthen your leadership, and eventually it will lead to increase competitiveness of your company in the market.

• To build leadership needed of future management　～Program for Department Managers
• Training for Innovation Leaders　～For Managers and upper（One day）
• Training on Leadership　～Sharing Visions（Two Days）
• Training for Evaluators　～Developing Human Resource with PDCA Cycle
• Training on Coaching for Innovation Leaders
• Training on Coaching for Innovation Leaders　～Improving Mentoring Staff

Improving Human Resource Development System

As the globalization proceeds, eliminations and consolidations among companies resulted in choosing experienced workers to new graduates in employment for some time. Now there are many companies in the drug industry that show ill-balanced staff population pyramid with staff aged in their late 20's to early 30's as the next generation of leaders in their organization. Those companies have a distinct problem, as the core staff workers have no experience to have helped their junior workers before, and there is very little company climate of coaching or mentoring left. Insource helps those companies establish a system where seniors such as management or leaders train their juniors as a part of company climate, by making management and leaders to understand the importance of human resource development.

• Service to improve coaching skills in the workplace
• Training for OJT Leaders　～Improving Coaching Skills（One Day）
• Training for OJT Leaders　～Making Time for Coaching
• Training on Building OJT System　～Building system of Newcomer Training（Two days）

For MRs

MRs are required to have skills to convince busy doctors and sell products in a very short period of time (１～３ minutes）. Manners needed to be a trusted sales representative, enhancing the visibility as a representative, skill of plausible explanation, and appropriate and prompt responses are the things to acquire as MR. The skills of sales will be sharpened in OJT and PDCA training. Management's improved skill in human development is the key to enhance competitiveness of an organization.

• Training on Sales　～Manners needed as Sales Representative
• Training on Sales　～Skill up as Sales Representative
• Training on Sales　～Improving Sales Talk
• Training on Sales　～Sales Presentation Skill
• Training on Building Relationship
• Training on Writing "Rules of Sales"　～For Sales Managers
• Training for Branch Managers　～Managers Training
• Training for Evaluators　～Leaders Help Staff Achieve a Goal
• Training on Harassment Dealing

Contacts for Inquiries (Call Center）

Call centers of this industry tend to deal more with experts in medical institutions rather than with individual consumers (there are many cases the inquiries from individuals are met with no comments as most strict rules are applied to the availability to individual customers). Therefore, call center staff are more required to have enhanced skill of dealing, to keep customers as the customers whether they are in medical institute or individual consumers.

• Training on Telephone Manners　～Giving Good Impression
• Training on Telephone Manners　～Improving CS skills(One day)
• Training on Telephone Manners　～Improving Practical Skills（1.5 day）
• Training on Telephone Manners　～Handling Complaints
• Training for Supervisors　～Learning Basic Skills（One day）
• Consulting for Improving Telephone Manners

Research & Development staff

Though investment continue to be poured to develop a new drug, there is a growing problem of aging researchers and individualization of knowledge in the research related places. It is most important to establish a system in the workplace to transfer the individualized knowledge and know-hows to the next generation. With this system being built, the organization will gain the strength to revive and survive.

• OJT Training　～Coaching Staff（One day）
• OJT Training　～Transferring Expert's Skill(Two days)
• Training on Mentoring　～Practical Exercise（A half day）
• Training on Knowledge Management
• Training on Knowledge Management　～Transfer your own knowledge